We know that the terms “imperfect” or “ugly” or “rescued” can be a little scary sometimes. Entrusting your weekly produce needs to a bunch of food sustainability enthusiasts is taking a shot in the dark. But for us, your faith means the world and we don’t take this for granted.

We promise that we will do our very best to consistently deliver you fresh, healthy and delicious produce each week. The mantra at FoodFund is: if we wouldn’t eat it, we wouldn’t expect you to either. Sure, the produce you receive may be a little small or a little large, perhaps asymmetrical or slightly discoloured, but it should never be aged, damaged, or moldy. You should feel proud to be part of a movement that is making real change in our food system, but not at the expense of receiving substandard produce for you or your family.

Although, just like our produce, we are imperfect too! This means that we do make mistakes and, sometimes, things do slip through our quality check processes. We’ve made you a promise, but we need you to make us one too. If you are ever dissatisfied with your box, or an item in your box, you will reach out to us immediately so we can make things right. Whether that be offering a partial refund, a credit towards your next box or even a same-day replacement – we’re committed to delivering you the true FoodFund experience. Now, enough promises, shall we get to the fun part?