FOODFUND

FREQUENTLY
ASKED
QUESTIONS

Frequently Asked Questions

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General
Recovered produce is fresh fruits and vegetables that are great to eat but are thrown away due to their imperfect appearance and surplus. Click here to learn more about our farmers!
Each week we seek out a big variety of fruits and vegetables that may be either imperfect in appearance or surplus in nature! We do this through our network of growers such as farmers and greenhouses as well as some distributors. With FoodFund, there are no preset boxes! This way you’re able to get the produce you want in your box, delivered to you all while supporting the people who grew it. If it weren't for you, their crop would be wasted and they would suffer the financial losses too :(
Absolutely! You don’t want to waste, and we don’t want you to either. This Week's Harvest will break down the options available for each box we offer. You can find this once you decide what box you wish to try - simply head over to that page and click "This Week's Harvest". Once you are ready, simply hit "Select Choices" and pick out your own produce! How awesome is that?! Check out our Customization FAQs for more info!
Signing Up
Nope! We understand that things come up. Whether you go on vacation for a week, or move to another city permanently, there’s no commitment. If you need to skip a week, simply click “Skip Order” in your "Manage Subscriptions" before our Tuesday night 11:59PM order deadline. If you need to cancel, you can do so through the "Manage Subscriptions" page!
Yes, as long as you cancel before the Tuesday night order deadline you won’t be charged for the box! If you feel there was something wrong with a previous box or an issue with the service, we would love the chance to make it right before you decide to cancel.
We deliver on a weekly basis by default, however, if you need to skip a week, you can click “Skip Delivery” in your "Manage Subscriptions" before our Tuesday night order deadline.
Amid the current COVID-19 situation, we have had to take the tough decision of temporarily pausing the referral program. This means that if you do not currently have a referral code, no new codes will be issues until the situation begins to settle. The financial implications of the free boxes have significantly increased and their provision will greatly overburden our ability to serve the community. If you had your code created before the COVID-19 situation arose, the code is still active and can be used by new users to get 10% off their first box. Your free reward will be accrued and honoured at a later date.
Your Delivery
We deliver to London, Ontario and surrounding areas such as: St.Thomas, Woodstock, Ingersoll, Mount Elgin, Thamesford, Dorchester, Springfield, Aylmer, Putnam, Tillsonburg, Belmont, Ilderton, Denfield, Lucan, Granton, Huron Park, Exeter, Strathroy, Komoka, Kilworth and Mount Brydges. If you and a group of friends live nearby and would like to receive FoodFund boxes, please let us know and we will try to accommodate!
No! We understand that your time is precious and shouldn’t be wasted waiting for the box to arrive if you have other things to do! Nonetheless, if you are able to stay home, it makes it easier for our drivers to deliver you the box and ensure the produce is fresh! If you would like, you can leave a cooler outside to keep the box fresh too.
In London, ON we deliver on three different days: Friday between 12pm and 6pm, Saturday between 9am and 6pm and Sunday between 12pm and 8pm. If you reside in London, feel free to reach out to us to learn about when we are in your neighbourhood! Please note, we are experiencing a 10x increase in customer requests and messages - we are working through them and request your patience. The exact time of delivery cannot be specified as it depends completely on where you are located. Our delivery team will provide you with the most accurate delivery window possible on the day of delivery if we have the correct cell phone number on file! We will ring the doorbell or knock to deliver the box unless requested otherwise. Amid the COVID-19 situation, we urge you to stay inside and wave to the delivery person rather than greet them face to face, they have been given strict instructions to practice social distancing. If you reside outside of London, ON your delivery will take place on Thursday between 12pm and 8pm. Please note, we are experiencing a 10x increase in customer requests and messages - we are working through them and request your patience. The exact time of delivery cannot be specified as it depends completely on where you are located. Our delivery team will provide you with the most accurate delivery window possible on the day of delivery if we have the correct cell phone number on file! We will ring the doorbell or knock to deliver the box unless requested otherwise. Amid the COVID-19 situation, we urge you to stay inside and wave to the delivery person rather than greet them face to face, they have been given strict instructions to practice social distancing.
We are still delivering to apartment buildings during the COVID-19 crisis however, we have enforced certain safety procedures in the best interest of subscribers as well as our team members. All apartment deliveries are being dropped off in the intercom area or the lobby before the secured access entry. The delivery team will notify you before their arrival. Once the box is delivered, the team will notify you once again. We do not take responsibility of any box theft that occurs as a result and encourage you to collect your box promptly after the delivery is made.
What's in the Box?
We update “This Week’s Harvest” on our website every Monday which includes the options you can build your box with each week.
We have fully organic boxes and fully conventional boxes. You can find these options at the top of the screen, under "Organic" or "Boxes"
In a place like Canada, only limited fruits and vegetables are available local year round. We try our best to source local recovered fruits and vegetables for as long as possible, however during the colder months we do source from distributors so that we can provide this box year round to you!
As of right now, we only offer fruits and vegetables. Let us know if you would be interested in other groceries and which items, as we are always looking for ways to expand and best meet your needs!
We are currently working on including recipes in your box every week so that you can make the most of your FoodFund box! If you love to experiment and have done so with our box, send us a picture on Instagram or Facebook! If you create your own tasty recipe, send it to us so we can include it in an upcoming box or feature it on our website!
What Happens Next?
When you place an order for the first time, you will be charged as soon as the order is placed. For every order after your first, you will be charged every Saturday.
All of our orders go through our online website through a Credit Card or Visa/Mastercard Debit. All of your information is kept completely private, encrypted, and safe with our secured bank level system. Our payment processing system is called Stripe (www.stripe.com), which is used by major companies such as Adidas, Under Armour, Best Buy, Target, AirBnb and more!
Of course! Like we said, commitments are scary. If you're going out of town or just want to take a break, you can easily place a delivery hold by logging on and clicking skip deliveries! You can enter any amount of time you'd like to go on hold for. Please be sure to skip your delivery or make change by your order cutoff, which you'll see in your account area and during signup!
Food safety guidelines don’t allow us to reuse boxes however, please feel free to recycle them using your blue bin! We are not accepting any box returns during the COVID-19 crisis.
Other Questions
We would love to hear about it! Send us an email about it: family@foodfund.ca